Privacy Policy

This Privacy Policy explains how Paws & Peace collects, uses, stores, and protects personal information from clients, website visitors, and veterinary clinics.

1. Information We Collect

We may collect the following:

1.1 Client Information

• Name
• Contact details
• Preferred communication method
• Non-clinical emotional information voluntarily shared
• Referral information from clinics

1.2 Clinic Information

• Clinic name & veterinarian name
• Contact information
• Referral details relevant to support

1.3 Website Usage Data

• Cookies
• Browsing activity
• IP address
• Device information

2. How We Use Information

We use personal information to:

• Provide emotional support services
• Contact clients regarding sessions and resources
• Communicate with clinics (only with client consent)
• Improve services and operations
• Send follow-up or informational messages
• Maintain internal records

We do not sell or trade personal information.

3. Legal Basis for Processing

We process data based on:

• Client consent
• Legitimate business interests
• Contractual need (clinic partnerships)

Paws & Peace is not a healthcare provider and is not governed by HIPAA, but we follow high confidentiality standards.

4. Information Sharing

We may share data only when:

• The client gives explicit written consent
• Required by law
• Necessary to protect safety
• Processing through secure third-party platforms (e.g., scheduling, payments)

We never share session details, emotional disclosures, or sensitive information with clinics without permission.

5. Data Security

We use:

• Encrypted storage
• Password-protected systems
• Limited internal access
• Secure communication practices

Despite safeguards, no system is 100% secure.

6. Data Retention

We keep client data for:

• Active cases
• 12–24 months after case closure for business purposes
• Permanently deleted upon request, unless legally restricted

7. Client Rights

Clients may request:

• Access to personal data
• Correction of inaccurate information
• Deletion of records
• Withdrawal of consent
• Restriction of certain uses

Requests can be sent to info@pawsandpeace.support.

8. Children’s Privacy

We collect information about minors only with parental consent. We do not knowingly interact with minors without guardian involvement.

9. External Links

Our website may link to external sites. Paws & Peace is not responsible for third-party privacy practices.

10. Changes to This Policy

We may update this policy and will post the revised effective date below.

11. Contact

For privacy concerns or data requests:
Email: info@pawsandpeace.support